Payments and Reimbursements
After the initial reservation is made, the Steinbruck Center staff will email you an invoice form for your deposit and payment plan. The deposit is a non-refundable deposit for half the total cost of your stay. The deposit is due within one month of your reservations.
By one month prior to arrival, the remaining balance must be paid. If final number of participants decreases after remaining balance is paid, the Steinbruck Center will not grant reimbursements. Unfortunately, cancellations cannot be refunded once the initial deposit has been sent. This is due to the time and work invested, as well as the lost revenue due to holding space in the hostel. Reservations made less than two months prior to arrival require a non-refundable payment of your total fee. This payment is due two weeks from the date of your initial reservation.
Checks are to be made payable to “Luther Place Memorial Church ATTN: Steinbruck Center” and can be mailed to Luther Place Memorial Church at 1226 Vermont Ave NW , Washington, D.C. 20005. We also accept credit card payments.
If any damages occur to the hostel during your stay, or MetroCards are lost, an invoice will be issued to be paid within 30 days. You will be charged $10 per lost MetroCard and/or the cost of repairs for any damages.
Checking in and out
We require our guests to arrive between the hours of 9 am – 7 pm. Groups will be unable to check into the Steinbruck Center if they arrive after 7 pm. Upon arrival, a Steinbruck Center employee will meet your group and check you in; part of the check-in process is a required 30-minute group orientation about the Steinbruck Center, Luther Place, and N Street Village. For check out, a Steinbruck Center employee will meet you at the scheduled time to collect SmarTrip cards, check for damages, inspect the hostel for cleanliness, and return your security deposit.
If you are part of a conference or protest group, one person must be the Steinbruck Center contact.
Our hostel accommodations are a practice in shared space and community living. We invite our participants to view this lodging as an additional learning component. We ask everyone that stays with us to remember that we are a hostel, not a hotel.
The Steinbruck Center often hosts multiple volunteer groups simultaneously. You are NOT guaranteed to be the only group during your stay. We truly value the opportunity for people from across the country to come together and learn about and serve the community of Washington, DC. We will introduce group leaders who are living, working, and learning together before the trip with the intention to connect groups to allow you to become acquainted and to set the framework for solid partnerships.